FAQs and Policies

How we got our start?

We identified a need for more affordable baking and cake decorating supplies, as compared small local stores and large, but unfocused, online retailers.

Whether you are a bakery with a continual stream of customer orders, a culinary student, or a personal hobbyist, we can save you money and increase your enjoyment and love of food art!

We know that baking and parties go together as well, so you'll also find a small variety of party related products to suit these needs too!

No middle men! Products are directly purchased from manufacturers.

Shipping Details

Shipping is normally fulfilled via USPS, but we reserve the right to use other services.

We strive to process orders as quickly as possible, and orders placed by 12pm (Noon) Pacific Time are typically processed the same day.  Allow for 1 day processing, however, and expect this if orders are placed after 12pm.

Services include:

  • Standard Shipping: 3-8 days (though 3-5 days on average)
  • Priority Mail: 2-3 days on average
  • Express Mail: 1-2 days guaranteed

Our commitment is to fast processing and shipping experiences.  Your speed will vary based on the shipping level paid for.

Support requests and questions for "need by X date" will not alter the shipping speed.  Refer to the above list, USPS service descriptions, and USPS estimates by zip-code from 92154 as general reference.  As the customer, you are responsible for providing the correct shipping address information and selecting the desired level of shipping service at checkout.

Returns and Refunds

Purchases are final and not refundable unless otherwise stated.

If you find a product defect upon arrival or experience an issue with delivery, please contact us immediately at support@caketoolbox.com so we can address your concerns. Similarly, if you think you have identified a billing error, let us know right away. Accurate billing, product fulfillment, and delivery are very important to us! (We want happy customers!)

We maintain this policy to minimize overhead costs and to provide you with the lowest prices possible.

Privacy Policy

We do NOT sell, market, or distribute the below information to any third parties.  We care about your privacy!

We collect personal information from you, such as your name, email address, postal address, phone number, credit card number, etc, when you place an order with us, contact us with a question or concern, or register contact information with us.

We may also maintain a record of your product interests and the purchases you make online from CakeToolbox. Your personal information may be used for communicating promotions, information about orders. This includes electronic and direct mail.

If you engage in social sharing or communication, such as connecting your social media account to any of ours, the social media site and other consumers of the social media site and its applications will have access to the information you have shared. Please refer to those social media providers' privacy policies and your privacy settings with them to understand and control how your social media information is shared.

To opt out of future communications from us, please email us at support@caketoolbox.com, and allow 24 to 48 hours for response.